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Canceling prior to your account RENEWAL date

Categories / Billing Questions

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I Host U
Posted on 20/05/2013 03:17 am

Per our TERMS OF SERVICE, all IHOSTU accounts/plans auto renew.

IHOSTU does NOT issue refunds for renewed accounts.

It is the obligation of the IHOSTU client to know when his account comes up for renewal.  It is the client’s 
obligation to provide IHOSTU with a valid working e-mail address at the time that the client signs up for his 
IHOSTU account and it is the sole responsibility of the client to update the e-mail address on file in his 
IHOSTU account should he change his e-mail address after signing up with IHOSTU .  Additionally it is the 
sole responsibility of the client to verify that he receives e-mail IHOSTU sends to the e-mail address on file 
in his IHOSTU.  At any point in time, a client can log in to the billing area for his IHOSTU account at 
billing.IHOSTU.info to update his e-mail address (personal information), check the renewal date for any of his hosting plans and any add-on services, and view e-mail sent to the client from the IHOSTU billing 
system.

TO PREVENT ACCOUNT RENEWAL

If a IHOSTU client intends to cancel his account (stop the renewal of his account) the client must correctly
submit a cancellation ticket request at billing.IHOSTU.info  SEVEN business days prior to his account’s renewal date.  In which case, it is the client’s obligation to confirm the cancellation request that he submitted, in writing, by replying to the IHOSTU e-mail (without altering the subject line) that is sent by IHOSTU in reply to the client AFTER the client submitted his cancellation ticket request form at billing.IHOSTU.info. The client’s cancellation request reply confirmation must be received by IHOSTU at least FIVE business days prior to the renewal date.   

CLIENT’S MUST PROVIDE THE E-MAIL ADDRESS ON FILE IN THE IHOSTU ACCOUNT ON THE CANCELLATION FORM (billing.IHOSTU.info ).  CANCELLATION REQUESTS RECEIVED FROM AN E-MAIL ADDRESS OTHER THAN THE E-MAIL ADDRESS ON THE CLIENT’S ACCOUNT WILL NOT BE ACCEPTED.  

To prevent a renewal invoice from being posted to a client’s credit card the client must confirm
the cancellation request form he submitted (as outlined above) AT LEAST FIVE business days prior to the renewal date.  If the client fails to submit and confirm the cancellation request form as outlined above, IHOSTU can NOT guarantee that the client’s credit card will not be charged. 

If a client submits a cancellation request form at billing.IHOSTU.info  prior to the renewal date BUT less 
than SEVEN business days prior to the renewal date and/or confirms the cancellation request as outlined above prior to the renewal date but less than FIVE business days prior to the renewal date thus resulting in the client’s credit card being automatically charged, the client will be issued a refund however if a domain 
name was auto renewed, $40 will be deducted from any refund due in which case the client will be sent 
instructions on how to continue to use the domain name after their cancellation request has been processed). 

Day two is the following day, etc.  IHOSTU does NOT issue refunds to clients who cancel their accounts

Any questions regarding our cancellation policy should be submitted to billing@IHOSTU.info.

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