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  • icon How to whitelist I Host U in Outlook.com
    Hotmail and Outlook have very strict email standards. It is always best to white list our domain to ensure you are always receiving our emails. Step 1 – Login to your Outlook.com account. Step 2 – Click on the “More Email Settings” button. Step 3 – Click on the “Safe and blocked senders” under the preventing junk [...]
  • icon I’m seeing an error on my site and I think Railgun is causing it, what should I do?
    If you are using Railgun via cPanel, you can turn it off directly from your control panel. Otherwise, log into your CloudFlare account, go to Performance Settings and turn Railgun off from there. Please file a bug report with a detailed description.
  • icon How do I enable Railgun on my site?
    Enabling Railgun is quick & easy, simply follow the instructions below: Click on the Cloudflare Icon in cPanel under the Software/Services section. Enter your email address and accept the EULA. Select the domain you want to enable cloudflare for on the box on the left. The interface will pull up a list of sub-domains you [...]
  • icon What much does Railgun cost?
    We have partnered with CloudFlare to make Railgun both easy and affordable. If you purchase Railgun directly through CloudFlare, it costs $200/month. However, with our strategic partnership with CloudFlare we are able to offer this service for FREE.
  • icon What kind of sites can use Railgun?
    Any website can benefit from the performance improvements Railgun offers, especially dynamic sites.
  • icon How does Railgun work?
    Railgun opens a secure, tunneled connection between the CloudFlare network and your hosting account where the connection only sends differences from the last request. This is similar to how video encoding works. The markup of websites does not change that frequently from one request to the next. Instead of transferring the entire request between CloudFlare [...]
  • icon What are the benefits of Railgun?
    Websites running Railgun show a 143% improvement in HTML load times and a 90% decrease in Time To First Byte (TTFB) responses.
  • icon What is Railgun?
    Railgun is a WAN optimization technology that we offer our hosting customers in partnership with a company called CloudFlare. CloudFlare’s Railgun technology greatly speeds up the delivery of non-cached pages. While CloudFlare automatically caches 65% of the resources needed to make up a page, 35% can’t be cached because the resources are dynamically generated or [...]
  • icon Can I have multiple SSL certificates on one cPanel account?
    Unfortunately each cPanel account may only have one SSL certificate assigned to it. If you purchase a wildcard SSL, it can be used on multiple subdomains, but not separate domains. If you want to use multiple SSL’s, you would need to purchase another type of accounts.
  • icon Configuring Thunderbird
    The following tutorial will teach you how to setup Thunderbird on your PC for use with your account ihostuweb hosting account. Step 1: Open Account Settings On the “Tools” menu, click “Account Settings”. Step 2: Add Mail Account Click the ‘Account Actions” button and select ‘Add Mail Account”. Step 3: Enter Account Information Enter [...]
  • icon Using Drupal on the Temporary URL
    In order to setup Drupal to use the temporary URL, there a few changes that you must make to your drupal setup. Step 1: Login to cPanel Login to the Account Manager and click the “Login to cPanel” button on the homepage. Step 2: Open the FIle Manager Click on the file manager in cPanel [...]
  • icon I Host U Backup Policies
    How We Protect Your Data ihostu conducts disaster recovery backups nightly on our Shared services. These backups are retained for 48 hours and then replaced with the latest backup files. This is in addition to utilizing the latest in RAID-10 storage array’s on all servers to prevent data loss due to a drive [...]
  • icon OneClickSSL & How it works
    The plug-ins have been designed to allow you to install an SSL Certificate either directly as an end user, or more powerfully for hosting providers at the admin level on behalf of hosted customers, providing seamless support for SSL Certificate installation! For more information we have included the following video:
  • icon What are Vouchers?
    Vouchers are redeemed for SSL Certificates, these are purchased through I Host U Account Manager. For more information on pricing and purchasing please send a support ticket.
  • icon What is OneClickSSL?
    GlobalSign?s OneClickSSL™ is a fast and efficient SSL Certificate lifecycle delivery mechanism. Using a patented domain ownership verification system, OneClickSSL™ is able to provide a fully operational SSL Certificate within 30-50 seconds. Traditional processes for SSL security can be tedious. Completing the necessary steps requires knowledge of cryptography and recognition of terminology such as keysize; [...]
  • icon How to enable CloudFlare?
    Thanks to a unique partnership with CloudFlare and I Host U customers have the ability to enable CloudFlare from inside their cPanel account. In order to complete these simply follow the instructions below: 1. Click on the Cloudflare Icon in cPanel under the Software/Services section. 2. Enter your email address and accept the EULA. 3. Select the [...]
  • icon If I activate CloudFlare from my control panel, do I also get an account cloudflare.com?
    Once CloudFlare is activated, you also gets an account at www.cloudflare.com. The basic statistics and settings are shown in your control panel. To see more statistics, threat control panel and all the CloudFlare settings, you must log in to your www.cloudflare.com account. NOTE: For your first login, please use the ‘Forgot password’ link the first time that [...]
  • icon Can I enable CloudFlare on a wildcard (*) sub-domain?
    No, for security reasons, CloudFlare does not proxy traffic to a wildcard sub-domain. You have to explicitly list the sub-domain as a CNAME in your DNS records to be able to activate CloudFlare. Can I enable CloudFlare on my root domain (i.e. mywebsite.com) that is an A record? CloudFlare can only accelerate and protect CNAMEs, [...]
  • icon Where are CloudFlare’s data centers located?
    CloudFlare’s network currently has 23 locations where it does caching and traffic filtering. You can see the locations and status of our datacenters at our website Source: CloudFlare.com
  • icon Are there domains that shouldn’t be enabled with CloudFlare?
    An orange cloud means that your web traffic will pass through the CloudFlare system making your site Faster, Safer and Smarter. A gray cloud means that your traffic will not pass through the CloudFlare system. Only CNAME records have the option to be powered by CloudFlare, meaning that only CNAME records have the option of [...]
  • icon Is CloudFlare compatible with a website with SSL?
    The site can use CloudFlare, however there is an extra step. If the SSL is on its own sub-domain (i.e. SSL), then ensure that this sub-domain is marked with a gray cloud. If the SSL is on www, then the user has to upgrade to a paid service (either Basic or Pro) and follow the [...]
  • icon What types of websites can use CloudFlare?
    Almost all websites can use CloudFlare. CloudFlare works for both static and dynamic websites. NOTE: CloudFlare is not suitable for websites that stream video or audio directly from their origin server. If a website uses YouTube or Vimeo for the videos embedded on your website, then that is compatible with CloudFlare. Source: CloudFlare.com
  • icon How does CloudFlare’s technology work?
    CloudFlare is a CDN (content delivery network) with a security layer. Once a website is part of the CloudFlare community, its web traffic is routed through CloudFlare’s global network. CloudFlare’s network stores a copy of static files closer to web visitors, which means they are delivered more quickly than before. CloudFlare caches resources such as
  • icon What is CloudFlare?
    CloudFlare is a performance and security service that we provide to our customers. On average, a website on CloudFlare loads twice as fast, uses 60% less bandwidth, has 65% fewer requests and significantly more secure. Source: CloudFlare.com
  • icon Configuring PHP environment variables through your custom PHP.INI
    Your hosting account(s) come with the ability to run your own php.ini file allowing you to customize PHP environment variables for your scripts to work efficiently and to avoid intervention from our technical support. This will walk you through how to use the php.ini file for the purpose of changing PHP environment variables. Locate the [...]
  • icon How to Remove/Delete a Parked Domain
    To remove an existing parked domain: Click the Remove link corresponding to the parked domain you would like to remove. Confirm that you would like to remove the parked domain by clicking Yes. * To cancel and keep the parked domain, click No.
  • icon How do I change my control panel password?
    You can change your cPanel password from within the Account Manager. Please remember that you may have more than one password here at ihostu (for instance you may have a different password for your Account Manager). Changing your cPanel password Login to the Account Manager at http://www.ihostu.com/login/ Click on “My Services” from the top [...]
  • icon How to Setup Email on the iPhone
    Bellow are the instructions for setting up email on the iPhone: Go to the settings menu on your phone and click on the Mail, Contacts, Calendars section. Click on Add Account Select Other Select Add Mail Account Fill out the information in this screen. Select the type of email account you would like. We suggest [...]
  • icon Site Migration Instructions: Shared Hosting
    Transferring website files over to ihostu is easy using your Account Manager and our Migration Request Form. Here are the steps you need to take. Step 1. First make sure that your control panel logins are working. Step 2. Login to your Account Manager at http://ihostu.com/login/. Click on Support and select the Migration Request Form. Step 3. [...]
  • icon Where do I upload my web site files for my Addon domain?
    During the process of setting up your add-on domains, the system creates a folder for you called (your add-on domain) unless you have specified an existing directory name. So, for example, if your add-on domain is called Eco-Friends.com, the folder created is entitled ‘Eco-Friends.com’. Therefore, all files related to your add-on domain, Eco-Friends.com, must be [...]
  • icon Account Suspensions Due To Spamming
    If you have been alerted that your account has been suspended due to a spamming complaint please contact our Support department by opening a ticket in the ihostu Account Manager. Spamming is a problem within the web hosting community and ihostu does everything possible to protect your account from spam and to prevent [...]
  • icon How do I change DNS for MX, CNAME, and A Records?
    ihostu Support will need to make changes to your website’s DNS setting for “MX entries” that have the same priority, “A record”s or “CName”s. MX records that each have different priorities can be changed inside your cPanel account by selecting the MX Entry icon. NOTE: If you are attempting to setup your domain to use [...]
  • icon CloudLinux – What you need to know.
    What is CloudLinux? CloudLinux is the first commercial OS that meets the specific needs and demands of web hosting. Imagine if servers going down due to one customer suddenly hogging all the resources was no longer possible. CloudLinux makes rock hard hosting stability a reality. We used to accept that servers will go down during [...]
  • icon How do I create a backup of my site?
    Where is the ihostu cPanel backup tool? The backup tool that is provided by cPanel is very resource intensive, that often causes outages to other customers due to high I/O usage during the compression of files. This was disabled for the best interest of service uptime and reliability. ihostu takes nightly backups that are retained [...]
  • icon Domain Transfer Instructions (Primary Domain)
    Our one, two, and three year ecosite hosting plans include a free domain for life. We can either transfer the domain for you, or register a new one. Please read all of the information below then once you have done so you may submit your primary domain name and have it transferred to ihostu In [...]
  • icon What are the I HOST U Name Servers (DNS)?
    The ihostu (DNS) Name Server settings are: Primary – NS1.ihostu.COM Secondary – NS2.ihostu.COM Changing the dns settings for your domain name at your registrar where you purchased the domain is fairly simple. Usually the registrar like Godaddy will have a control panel you would login into and then you would go select the domain name [...]
  • icon How to upload a site before changing DNS
    To upload site files before your DNS has changed over, you will need to connect to the IP address your site has been assigned to using the cpanel username and password in a FTP program. You can find this IP address in your welcome email as well as a temporary URL to preview your site. [...]
  • icon Configuring Mac Mail
    1) Go to Mail 2) Choose Preferences 3) Add Account 4) Enter your: Name Email address POP3: mail.YOUR_DOMAIN.com SMTP: mail.YOUR_DOMAIN.com Login: Type in your User Name ex: Username is the full email address including the @your_domain.com Password: Enter your password 5) Choose Get Mail
  • icon What are and how do I setup an addon domain?
    The Add-on Domain function in cPanel allows you to host additional domains on your ihostu account, and each add-on domain will appear to be separate web site to your visitors. IMPORTANT: When setting up an add-on domain, you must be able to change the DNS settings for that domain to ihostu’ DNS servers; [...]
  • icon Can Addon Domains have their own IP Address?
    Addon domains cannot be assigned their own dedicated IP. Dedicated IP’s are assigned to the main domain name on the cPanel account and all addon/parked domain names inherit that assigned IP.
  • icon Enable or Disable Addon Domain Redirection
    To disable or enable redirection of an addon domain: Click the Manage Redirection link corresponding to the addon domain you wish to manage. If you wish to redirect the domain, enter the link you would like to redirect the addon domain to in the available text field. Click Save. * To disable the redirect, click [...]
  • icon How to Remove/Delete an Addon Domain
    To remove an existing addon domain: Click the Remove link corresponding to the addon domain you would like to remove. Confirm that you would like to remove the addon domain by clicking Yes. To keep the addon domain, click No. *Note: the directory that your addon domain is pointed to will not be removed. If [...]
  • icon I can’t park or addon a domain through cPanel, I’m getting an error?
    DNS Related Error If you’re getting an error of a DNS nature, this is because your domain name must be pointing to our name servers before you can add the domain name. This is done for security purposes. Please allow 24-48 hours for our servers to detect this. If you are transferring an active site [...]
  • icon What should my FTP settings be for my addon domain?
    The easiest way to upload to your addon domain is to use your cPanel username/password login credentials as your FTP login/password. The hostname can be your main domain name or our server name (looks like server##.websitehostserver.net). The directory you upload to is /public_html/addon-domain-directory * Replace “addon-domain-directory” with the directory that you created for the addon [...]
  • icon Addon vs Parked Domains
    Parked Domain You have two domains abc.com and abc.net. abc.com is the primary domain of your website. You want them both to go to the same place. In other words, when someone types either www.abc.com or www.abc.net they will go to the same page(s) on your website. In order to have additional parked domains you [...]
  • icon What are and how do I setup a Parked Domain?
    The Parked Domain function in cPanel allows you to host additional domains on your ihostu account and each parked domain will serve the content from your primary domain name. When a user enters the address for a parked domain, it redirects to the main domain on which it is parked. For example, if example1.com [...]
  • icon Enable or Disable Parked Domain Redirection
  • icon How to use Domain Forwarders
  • icon What is required to install a SSL certificate on my account?
  • icon Creating a KEY & CSR for an SSL Certificate
  • icon How can I get a dedicated IP for my site?
    Dedicated IP’s can be assigned to a customer’s hosting account and has to be done manually by our support team. To obtain your dedicated IP, please open a ticket from within your Account Manager. There is a $30/year charge for this add-on. Note: Dedicated IP’s can only be provisioned on the main cPanel account. Limit [...]
  • icon Configuring Email to be used with Google Mail/Apps
    Some customers may prefer to use Google Apps to host their mail instead of using the offered e-mail service by ihostu. This is perfectly fine and can be easily configured with our service. Log into your cPanel account. Click on the “Google Apps Wizard” Icon Select the domain from the drop down that will use [...]
  • icon Allowing remote MySQL Access
    You can allow external access to your MySQL databases by adding their domain name or IP address to the list of hosts that are able to access databases on your web site. To add host access: Click on the MySQL databases icon in your Control Panel. Enter the domain name or IP number of the [...]
  • icon How do I check my e-mail via Webmail?
    Checking your e-mail via webmail can be done many ways. You can use our webmail clients by navigating to: http://webmail.yourdomain.com/ or http://www.yourdomain.com/webmail/ *Please ensure that you change “yourdomain.com” to your actual domain name.
  • icon I am having troubles importing my SQL database, it’s too big!
    This can happen as the HTTP post size is limited to a smaller number. The best way to restore your SQL database is by logging into your account using a SSH client. Be sure that you’ve already created your MySQL Database from inside of the control panel before continuing. Using a FTP client, upload your [...]
  • icon What is the MySQL hostname?
    The MySQL hostname will always be ‘localhost’ in your configuration files. If you need to connect to the database server from your home PC, you will use your primary domain name or server name which you can find in your welcome email. When connecting to our MySQL servers remotely, you will have to add your [...]
  • icon How do I setup an E-mail Account?
    When you create an e-mail account through the ihostu cPanel, you will be able to access e-mail via IMAP, POP/POP3 or Webmail. Creating an E-Mail account. Login to your cPanel account. In the Mail category, click on Email Accounts. Enter the username and pick the domain from the dropdown. (if you only have one domain, [...]
  • icon How can I wipe my account and start over fresh?
    If you made some mistakes and feel you could do better if you started from scratch, you can start over. All you need to do is open a ticket from within your Account Manager and we can wipe your site’s cPanel (control panel) clean, and then you can start all over again, just like it [...]
  • icon How can I put up an Under Construction page?
    You can put up a nice and simple under construction sign before you have your web site loaded & ready to go. Login to your cPanel account using the details in your welcome email, and use the RV SiteBuilder to create a simple “under construction” page and press publish! Alternatively, you can create an index.html [...]
  • icon IHOSTU Migration Policy
    * cPanel Migrations include all domains, Addon Domains, Subdomains, and cPanel settings. This will also include your emails and email accounts. Please note that this does require that your old host’s cPanel backup generator to be active. ** Manual Migrations include most things that are not cPanel to cPanel transfers. Additionally this includes work such as splitting [...]
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