Live
Support

Offline

(002) - 010 622 622 70
(002) - 02 240 45 462

Follow Us On :

Have an account?  Log In

Live article search - please enter 4 or more characters to begin.

Top / Billing Questions

Article List

  • icon Canceling prior to your account RENEWAL date
    Per our TERMS OF SERVICE, all ihostu accounts/plans auto renew. ihostu does NOT issue refunds for renewed accounts. It is the obligation of the ihostu client to know when his account comes up for renewal. It is the client’s obligation to provide ihostu with a valid working e-mail address at the time that the client [...]
  • icon If I want to cancel my account, what are my options?
    You can cancel your account at anytime, however the money back guarantee is only available to customers canceling their orders within the first 30 days of signing up for their Green Geeks account (Please note, day 1 is the day you sign up for your ihostu account). For quarterly, 1, 2, and 3 year [...]
  • icon How to View Support Tickets
    To view your Support Tickets please follow the steps below: Login to the ihostu Account Manager at http://ihostu.com/login Click on the dropdown navigation button Support Select Tickets
  • icon How to Update Your Credit Card
    To update your Credit Card on file please follow the steps below: Login to the ihostu Account Manager at http://ihostu.com/login Click on Change Personal Information Click on Credit Card Details Enter your New Card Details Click Save
  • icon How to Configure Your Security Question & Answer
    To take advantaged of our enhanced security features please follow the steps below: Login to the ihostuAccount Manager at http://ihostu.com/login Click on Change Personal Information Click on Change Security Question Select one of the premade security questions from the dropdown field Enter your answer in the following two fields Click Save These Security Questions will be [...]
  • icon How to Change Your Contact Details
    To update your Contact Details please follow the steps below: Login to the ihostu Account Manager at http://ihostu.com/login Click on Change Personal Information Enter your Updated Information Click Save
  • icon How to Add Multi Authorized Users
    Should you have an web designer or IT department that also requires access to your account, our Multi Authorized Users services will allow you to accomplish this. To add the authorized users please follow: Login to the ihostu Account Manager Click on Change Personal Information Click Contacts/Sub-Accounts Enter the Contacts Information Check Activate Sub Account (if requires login access) [...]
  • icon Does ihostu Offer a Grace Period
    Payments are due by the invoice due date; however we understand that sometimes circumstances beyond one’s control can result in a client needing a couple of extra days to may payment arrangements, such requests can be done by contacting our billing department prior to the due date. If an invoice goes unpaid beyond the due [...]
  • icon Do you Support Ruby on Rails
    At this time ihostu does not provide support for RoR (Ruby on Rails) through our Shared & Reseller services. Customers looking for these advanced features should consider our VPS or Dedicated Server lines which offer more flexibility & control.
Copyright 2007 - 2019, I Host U.info . All rights reserved.